Terms of Service

Last updated 20 July 2026

Wumpo.cloud ("Wumpo", "we", "us") is a game server hosting service run by Soulstack, an independent British software house. Soulstack is not a registered company. By creating an account or using the service you agree to these terms. If you do not agree, do not use the service.

1. The service

Wumpo provisions and manages dedicated game servers on your behalf, with backups, restarts and notifications. We may add, change, limit or remove features at any time. The service is provided on an "as is" and "as available" basis, with no guarantee of uptime, performance or continuity.

2. Your account

You are responsible for your account, your login details and everything done through your account. You must be old enough to enter a contract where you live. Keep your credentials secure and tell us promptly if you suspect unauthorised use.

3. Acceptable use

You agree not to use the service to:

  • break the law, or host illegal, infringing or harmful content;
  • run the game without holding any licence the game itself requires;
  • attack, overload, probe or disrupt our systems or anyone else's;
  • abuse, harass or endanger other people, including players on your server;
  • resell or share the service in a way these terms do not allow.

You are responsible for your server, your world data, your players and your server's own rules. We may suspend or remove a server that breaches these terms or that puts our systems or other customers at risk.

4. Payment and billing

Paid plans are billed in advance through our payment provider, Stripe. Prices are in pounds sterling (GBP) and shown before you pay. Subscriptions renew automatically for the period you chose until you cancel. You can cancel at any time from the billing page or the Stripe portal; cancellation stops future renewals and takes effect at the end of the period you have already paid for.

5. Refunds

If we agree a refund, or where the law requires one, it will never exceed the amount you actually paid us for the affected period. We do not pay compensation, credit or any amount beyond money you have paid to us.

6. Suspension and termination

You may stop using the service and delete your servers at any time. We may suspend, limit or end your access, or discontinue the service in whole or in part, at any time, including where you breach these terms or where we stop offering the service. Where practical we will give notice, but we are not obliged to. On termination your servers and data may be deleted.

7. Your data and backups

You are responsible for keeping your own copies of anything important. We take routine backups as a convenience, but we do not guarantee that any backup, save or world will be available, complete or recoverable. How we handle personal data is set out in our Privacy Policy.

8. No warranties

To the fullest extent the law allows, we exclude all warranties, conditions and terms that are not expressly set out here. We do not warrant that the service will be uninterrupted, secure, error free, or free from data loss.

9. Our liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer that cannot be excluded.

Subject to that:

  • we are not liable for indirect or consequential loss, or for loss of data, profit, revenue, goodwill or anticipated savings; and
  • our total liability to you for any and all claims connected with the service is limited to the amount you paid us in the 12 months before the claim arose.

You use the service, and run your server, at your own risk.

10. Changes to these terms

We may update these terms from time to time. The current version always lives on this page with its date. If a change materially affects you, continuing to use the service after it takes effect means you accept the updated terms.

11. Governing law

These terms and any dispute connected with them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep the benefit of any mandatory protections of the country where you live.

12. Contact

Questions about these terms: help@wumpo.cloud.